An Air Travel Module, developed and implemented by Balmer Lawrie and Co. Ltd. in the Defence Travel System (DTS), was launched as an additional facility for Armed Forces personnel by Mr. Arvind Kaushal, IDAS - Controller General of Defence Accounts (CGDA) and Mr. Viren Sinha, C&MD (Balmer Lawrie & Co. Ltd). The Defence Travel System which was developed in 2009 provided the facility of booking railway tickets only. Senior officers representing both the organizations were present during the launch.
Speaking on the occasion, Mr. Sinha mentioned that post signing of the MoU, Balmer Lawrie successfully developed the system within three months, which is well within the timeframe. He reiterated that Balmer Lawrie is committed to providing efficient ticketing services to all the Defence personnel through the DTS and will ensure high customer satisfaction always. While launching the system, Mr. Kaushal appreciated the efforts of Balmer Lawrie and mentioned that the system is another milestone in the digitisation of activities of the Defence Accounts Department. He suggested that the system should be leveraged to offer solutions for all travel requirements of an officer going on outstation deputation and official journeys. He also stated that sufficient security within the system should be ensured and a joint review mechanism should be put in place to achieve optimal results.
The Air Travel Module facilitates transactions in a cashless environment and online submission of travel claims, thus creating a paperless and environment friendly office. It would also promote efficiency and transparency in various dealings.